north star metrics don't have to be about your business

I was recently interviewed by an MBA student, as part of an academic research study into how micro business owners and sole traders like me 'do' resilience.

During that conversation the topic of north star metrics came up - if you're not familiar with this, it's the concept that there's an overarching single KPI or target that everything in your business is related to achieving (i.e. being the no1 college in England; maintaining 5* review average amongst customers; etc).

I shared how mine was not to do with my business, but rather being able to keep supporting my family: when I started my (mis)adventures in self-employment in 2005 I was my family's sole breadwinner. Which meant all parts of my business were focussed on earning enough money to support ourselves as a household. Then in 2017 I started my unpaid caring adventures for what's now become several family members, which means that all the decisions I make in/about my business now have to relate to how I can keep financially paying the rent whilst also having the flexibility to support their changing and evolving needs.

This isn't perhaps uncommon for people who are self employed to have their work and personal life so intertwined. But the conversation made me wonder about what might happen if we started to be less polarised in general about conversations that relate to our work and 'life' - after all, for many of us, there's a constant re-mixing of how we can best honour our responsibilities to our employers/clients, and those to our families.

This isn't just an abstract idea, but one based in recent research from Carers UK, showing how the family circumstances of 600 people every day are changing in ways that mean they can't find ways to find the new 'mix' they need, and so are forced to quit their jobs:

https://www.carersuk.org/press-releases/research-more-than-600-people-quit-work-to-look-after-older-and-disabled-relatives-every-day/   

There's a cliched adage that 'we manage what we measure', so if we started to measure family and life metrics of our people within our financial and other performance metrics as businesses, might we see more engaged workforces that are also easier to retain the skill and talent of?