Monday, September 8, 2014

is #socialsaturday giving the wrong message about social enterprise?

http://socialsaturday.org.uk/
So – in a few weeks time, #SocialSaturday will be kicking off: one Saturday in September that’s been hijacked to showcase, celebrate, and generally let everyone know how great social enterprises are, and to encourage everyone to do more trade with them.
Good idea? Possibly...
You see, while in theory I like the idea, other sectors have been doing this type of thing for some time already: international charity day, Manufacturing Day, national freelancers day, and so on... heck, some sectors are so expansive in the scope and range of their constituent organisations, they have a whole fortnight!
And all of them tend to take place during a weekday – a day when people are in their places of work; in roles where they can immediately start to influence and reflect on their workplace behaviours and practices, and are in a mind-set of being open to new ideas.
But fast-forward to the weekend: most people tend to want to relax, enjoy time with family, pursue personal interests – not be recipients of campaign activity designed to get them to change their spending and business habits. And by staging this day on a weekend, it sends a message that social enterprises are only really active in those businesses whose main trade is at weekends: retail, consumer goods, tourism – and that makes it harder to showcase those involved in manufacturing and construction, investment and finance, healthcare and education, public services, employment support, public transport, and so on...
 
I’m concerned that by staging the showcasing of social enterprise on a weekend, a lot of the wider sector will miss out on the opportunity to be seen and to show how vibrant and full of potential the sector is in all parts of our economy and society, leading many to assume that the sector is mainly about high street stores that are trying to do things a little differently (rather than enacting what many see to be a revolutionary business model) by not bringing it into everyday workplaces.
 
But as with all things I take a view on, I’m very open to be proved wrong on this (and hope I am...)

Wednesday, August 20, 2014

Making the tea – the most important skill for being part of a co-op?

As some will know, I'm involved in supporting the start up and growth of co-operative enterprises of all types through various programmes, contracts, invitations, (and 'personal accidents'...). And having done do professionally for nearly 20 years at local to international levels, I'm of the view that often, the support offered to co-ops doesn't emphasise enough the importance of “co-op working” skills.
 
On the face of it, co-ops are much like any other business – they buy and sell stuff, keep accounts, pay taxes, employ people, and so on. But at their core is a set of values and principles which set them apart from all other types of organisations. And it’s how the Members and workers in co-ops understand and apply these values and principles in their work and relationships with others that usually determines whether the enterprise will succeed or fail.
 
Now I know of fellow co-op enterprise supporters who have written at length on what these co-op working skills are and what's involved in developing and encouraging them. I know of others who offer detailed training programmes on them (myself included!). There's even been a scientific formula for co-operation developed and endorsed by the national body for Co-operatives in the UK.
But I have an idea that like all great ideas and systems, they can all be summarised in a simple concept – for me, that concept is making a proper 'milky brew' (cup of tea).
 

Making a round of drinks for your fellow co-op Members and workers involves various things that are crucial to establishing and sustaining appropriate working relationships: knowing when the best time of day is to step away from the servicing of customers for a time without risking losing their trade to brew up; knowing that there's enough tea bags, milk and clean mugs to hand; knowing how people like their tea (I'm a “leave the bag in for ages, then lift it out before adding a splash of milk” type myself...); and knowing when they prefer to receive it. All of which can be taken as clear allegories for establishing the basics of the systems, procedures, and knowledge of others that underpins good working relationships in any context (and if you can't see what they are, then I'll explain it to you over a cuppa sometime... ;-)
 
Of course – not everyone likes tea; some prefer coffee, or even gin as their afternoon tipple. But in my experiences so far, it’s usually the things that appear inconsequential, like making the tea, that turn out to be the most important in revealing the state of workplace relationships and corporate culture.
 
 
(Oh yes – and my proper first office job was as a tea boy: within a year I was supporting the firm to gain new business and had discretionary control over budget spends, but always made sure that everyone kept getting their tea on time, just the way they liked it and as a result I became one of their longest-serving and most trusted employees...)

 

Thursday, July 31, 2014

great co-op myths of our time (or why we need more competition and less collaboration...)

Co-ops: they’re great, right? Everybody seems to love them, and they’re often held up as models of enterprise that can fulfil some of the most challenging aspects of our societies: creating sustainable employment, empowering the disenfranchised, addressing poverty, ...
But sadly, there are many myths and mistruths perpetuated about them through ignorance, which are probably part of the reason why co-op enterprises have never really ‘taken off’ in this country like they have in others, and are often treated with trepidation by the wider business community.
There’s plenty of material already out there (if you only look or ask for it) that helps to dispel some of these myths that relate to decision-making needing to involve everyone, all employees needing to be paid the same wage, etc, but I wanted to pick up on one that seems to be creeping in to not just rumours about co-ops, but also has implications for the wider economy too: competition.
Co-ops are defined by a set of universal values and principles, which include ‘co-operation amongst co-operatives’: the sense that the sector grows stronger by actively supporting each itself and each other. But this isn’t the same as not competing with each other as some seem to think (based on a few recent twitter conversations...)
Competition, if open and honest, between co-ops is actually quite important and vital: it forces them to constantly question assumptions about how things should be, what customers want, and if there might be a more effective way of achieving the end goals. That doesn’t mean co-ops have to undercut or metaphorically backstab each other, but as part of co-operating with each other, it should mean that there’s a healthy and open discussion about what each might be able to do that’s different to the others, and which will ultimately also mean more choice and benefit for customers and the wider community and society.
Competition stops us stagnating and being overtaken, and surely better to be in ‘healthy competition’ with people who share our underlying values, than a faceless corporation whose only interest is in making as much money out of people as possible?
And this sense of competition being something we should encourage amongst ourselves shouldn’t be limited to just co-ops - collaboration is being increasingly encouraged between businesses within all sectors and industries, so as with so much else, the co-op movement would seem to have some useful learning for other these other marketplaces and enterprises to draw upon and be inspired by.
 
Competition – it shouldn’t be a dirty word for co-ops, but rather one which should be encouraged and celebrated as a means to make sure we keep upping our game so we can have ever greater impacts on our communities and the wider world.

Thursday, July 17, 2014

'enterprise accelerators' - the blind leading the blind?

I've noticed a growing trend for 'enterprise accelerator' programmes over the last few months, and usually dismissed my curiosity to investigate further as they mostly seem to be based in London (I'm a Northern lad..)
However I recently had the opportunity to attend the opening workshops of one that's being delivered by an "international professional services firm" so thought it'd be a good idea to see what sort of support qualifies being labelled as 'accelerator', and from the private sector (as most of the enterprise support programmes I'm involved in have been publicly funded).
 
Sadly I was very disappointed and even shocked.
The opening workshops of this 'flagship scheme' explored basic marketing principles (understand what your customers are interested in, and be able to present the benefits of your service not just its features), and some initial basic concepts of good meeting skills.
Now, I'll agree that such basics are important for any start-up enterprise, but to form the basis for an 'accelerator' that's targeting aspiring high growth businesses in high value industries?
What made me more concerned was that of the start-up entrepreneurs present, none really had any aspirations to scale the enterprises they were thinking of setting up beyond their immediate community, but the cuts by government to enterprise support meant that they couldn't find any other type of free training or advice.
 
But what really stunned me were the 'expert presenters' of the workshops: a communications officer on temporary contract who introduced their subject using the phrase "I don't really know about these things myself, but I'm led to believe...", and another who closed with "...and these are all a few ideas based on my experience of internal meetings with colleagues."
So in actuality, the content of this flagship enterprise accelerator programme was more 'start-up101' than high-growth, and those leading the sessions had no real understanding or first-hand experience of either start-ups or high-growth ventures.
And yet there were glossy brochures and banner stands which make it appear professional and trustworthy.
 
 
If this is the future of enterprise support, I fear for the future of our economy and business communities.
 

Friday, June 27, 2014

the dirty secret about social franchising...

Most people tend to agree that social enterprise is generally a good thing because of all the positive impacts it can/does create, and that it would be great if that impact could be multiplied. Traditionally, the way social enterprise has done this is through ‘organic growth’ (slowly getting bigger, employing more people, selling more stuff, etc itself). But in more recent years, there’s been a growing interest in the concept of ‘social franchising’ as a way to grow impact more quickly.

It’s worth demystifying ‘social franchising’ at this point: it’s not the same as Costa, Subway, or McDonalds, but rather a more flexible way to replicate a model of social enterprise through either informal licensing agreements about sharing a brand to more formal ownership and shareholding agreements in each other. These guides from Social Enterprise UK (which I contributed to!) are good starting points:
But there’s a problem in the land of social franchising that few people seem willing to acknowledge or talk about: broken models. In the private sector, an enterprise model is replicated only when it’s had a few years of successful (profitable) trading to assure it and others that it’s sound. But in social enterprise land, there’s a push from the powers that be, sector bodies, government ministers, investors, etc to see more happen now... and that can create a problem.

As part of my support to enterprises, I’ve been involved insocial franchising in various ways, including researching several social franchises offers that groups were considering taking on. And you know what? Many didn’t work – looking at their finances, speaking with other groups who’d taken on franchises, etc showed that what was being offered wasn’t a ‘dead duck’ as such, but was being talked up a lot more than it was safe to...

Just as in other parts of the economy, enterprises fail. Market conditions change, people come and go, and legislation and copycats mean we can lose what was once our competitive edge.
It’s only recently that ‘failure’ in social enterprise is starting to be talked about more openly, but so far it’s only in relation to individual, stand-alone ventures. There’s a dirty secret at the heart of social franchising that not all of them actually work as business models, and that’s not something we seem to want to talk about, often to our (and our communities’) cost...

Friday, June 6, 2014

can we really trust people who tell us they do good things?

Having recently published my annual social impact report (still the only freelance consultant on the planet to do so...) I was challenged by none other than Liam Black, one of the godfathers of social enterprise, as to why it wasn't independently audited.
 
And rather than get upset and start to doubt the veracity of my findings, the robustness of the methodology, (all of which I've always been very open about), it gave me pause to wonder why, after 9 years of my reporting on my social impact that no-one has ever asked me who they've been verified by before.
 
After a morning of tweeting each other about this, I've come to the following position given that:
1) the vast majority of financial accounts of all types of enterprise (private, social, and charitable) aren't audited, and yet we accept them willingly enough;
2) the tax office and regulatory bodies accept our returns without question or asking for them to have been independently verified and audited;
so why then, should there be a different standard applied to our social impact reports (which are subject to far less regulatory rebuke if we're found to have 'cheated' on them)?
 
Audits take time and energy that might be better spent elsewhere (if we can even afford them in the first place!); and I've never know any commissioner to ever not accept a social impact report on the basis that they've not been independently audited.
 
 
So - should social accounts be audited before we can have any trust in them?
 
No - because we take far more important and risky things on trust all the time; with regards to social accounts, as long as they're transparent and open, then surely we risk losing our trust in ourselves and erode the value of that same trust that underpins everything we do and achieve if we can't accept them on the basis of our own judgement and common sense?

Monday, May 12, 2014

I dare you to go to a library...

Libraries are dangerous places...

They're full of ideas, inspiration, encouragement, excitement, reassurance, and comfort;

Full of stories of worlds that have been, could be, and are still to come;

Places for people to meet, to plan, to escape;

Shelves loaded with adventures, sadness, and hope;

Libraries are places of revolution and refuge - they allow us to redefine and reshape ourselves and our communities.

They are our stronghold against injustice and tyranny, our celebration of how far we've come.


When was the last time you dared to spend time in a library?